Identify your Rotary

Flexscan3D has support for various Rotary controllers. The first step in troubleshooting your rotary table is identifying which controller you are using. 

Could not Rotate the Rotary

In Device Manager, under Ports (COM & LPT), verify that the the rotary table COM port is available. If it is unavailable:

• Verify the state of all connections between the motor’s controller and the host’s USB port.
• Ensure that the USB enumeration was successful.
• Ensure that you are using the correct power supply.
• Verify the LED status of your rotary controller.

Select Driver Manually

Depending on your model of rotary table, you may have to manually select a specific driver from within Flexscan3D or upgrade to the latest version of Flexscan3D. You can select the driver in the Settings tab. Flexscan3D must be restarted after changing driver settings.

Verify License

Ensure that your Flexscan3D license includes the use of Rotary Tables. Under the Getting Started menu in Flexscan3D, select License.

Verify Drivers

If Flexscan3D was recently installed on your PC, ensure that the necessary rotary drivers were successfully installed by going to “C:\Program Files\Polyga\FlexScan3D 3.3\App\Rotary Modules”. Ensure that the appropriate module for your rotary is found in that directory and that inside the appropriate folder is a matching.dll file and a .dll.config file.

Test on Another PC

If you have another PC available with Flexscan3D installed, it is useful to verify whether the same error with the rotary is observed on multiple hosts. For further support, please contact support@www.polyga.com.

Communicate with Rotary Directly

For AA and Moons, if the COM port is available but the error still persists, try to communicate with the rotary controller using an RS232 terminal such as Termite. Below are COM settings and example commands for communicating with the rotary. It is recommended that all COM port settings are returned to default for use in Flexscan3D. If you are able to control the rotary directly in terminal, then the error is likely to do with Flexscan3D itself.

Failed to Calibrate Rotary

On the failure notification, click Yes to verify the calibration images. Ensure that the calibration board is in frame for all images and that the checkered corners are clearly visible. You can do this by adjusting exposure, brightness and the position of the scanner in relation to the rotary. 

Good
Bad

If you are mounting an HDI Compact to the light-weight rotary table, make sure that the scanner is mounted at the correct distance using the appropriate mounting holes.

Rotary is Making Strange Sounds and/or is Failing to Make Complete Rotations

• Verify the coupling between the motor and the rotary. You will need a hex key to make adjustments.
• You may have a bad controller and you may need to obtain a replacement motor/controller.

For further assistance, please contact support@polyga.com

• Ensure that the sensor is on by verifying that the POWER LED is illuminated
• Ensure that the Ethernet RJ45 plug is connected to an Ethernet port.

Configuring Network Settings

• Ensure the host computer’s Subnet matches the Subnet of the scanner. HDI Compact Scanners will have the following default settings:

• If you are unsure of the scanner’s IP settings, or if the default IP settings conflict with your host’s other networks, you can use a simple tool called kDiscovery to confirm and/or change the scanner’s IP Address (Download).
• Note: Older scanners will have an IP Address of 192.168.1.10

• Check Host Network settings by opening Control Panel > Network and Sharing Center > Change Adapter Settings. Right-click desired network and select Properties. 

• On the Networking tab, select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.

• Ensure that DHCP is disabled and that the subnet matches the IP of the sensor. The default is 11.12.13.1, but as long as the first three values match it should be fine.

Driver Settings

• If your are using the older 109 or 120 models, make sure to enable HDI Legacy Drivers under the Settings menu. If you are using the C109, C210 or C506, then Legacy Drivers should be disabled.

• Flexscan3D must be restarted when this setting is changed.

Add Scanner in Flexscan3D

Under the Scanners menu, select Add.You should see a red icon for the C-series scanners. For older models, you will see a blue icon. Select G3 and click Ok.  

Once properly connected in Flexscan3D, you should be able to able to see a live-preview of the scanner on the right hand side. You are then ready to begin scanning.

Compatable Firmware Version

• If there is mismatch between FlexScan and HDI Compact firmware, it might not work properly. So please make sure you are on firmware 4.7.12.47

You can download the firmware here.  Download Firmware: 4.7.12.47

Troubleshooting

Scanner is not connecting

• If your system is using a wireless or home network, ensure that the scanner’s subnet does not match your own network. For example, if your network’s IP is 192.168.1.XX, then it is advised that you change your scanner’s IP to something like 192.168.0.YY.
• If you are unsure of whether your scanner’s network settings are properly configured, a good way to verify is by trying to connect to it via a web browser by entering your scanner’s IP into the browser’s address bar. If you are unable to connect, there is likely an issue with your network settings.

• Ensure that there is no firewall interference with the scanner.
• If you are unsure of the scanner’s IP settings, or if the default IP conflicts with your host’s other networks, you can use a simple tool called kDiscovery to confirm and/or change the scanner’s IP Address (Download).